Once they ’ve owned their railroad car long enough for the new car scent to wear off , most U.S. drivers are pretty happy with their vehicles . But they tend to be happiest if it has support for Apple CarPlay .
According to the APEAL ( Automotive Performance , Execution and Layout ) study for 2024,released by J.D. Power , there are gamey rates of overall consumer satisfaction than last year . However , it unveil business concern about the in - car documentary film systems , which were account to be unnecessarily complicated .
“ Automakers keep pouring additional feature into their vehicle documentary systems , but it appear to be creating uncalled-for complexity , ” said Frank Hanley , aged director of car benchmarking at J.D. Power . “ Owners shin to do simple audio recording - related tasks , so it [ raises ] the head of whether automakers are actually in strain with the desires and want of their client . ”
Satisfaction with in - vehicle infotainment systems was rated at 805 out of 1,000 , some way below the overall norm across all class of 847 . But customer were importantly happy if their vehicle was equip with Android Auto ( scoring an average of 832 ) ; and happier still if the car had Apple CarPlay , for a score of 840 .
J.D. Power ’s conclusion is that this present “ that customers prefer to have the simplistic useableness of their telephone set extended into their vehicle more so than what manufacturers are providing . ” And evidently , Apple is good than Google , albeit only slimly so , at providing that “ simplistic usability . ”
Apple is slowly roll out itsnext - gen Carplaysystem , which see all aspects of the car , including the speed indicator , breeze conditioning , and backside . It is presently only supported by Aston Martin and Porsche and no car theoretical account have been released .
The APEAL study was base on reception of 99,144 owners of young 2024 model - yr vehicle after 90 days of possession .
