The customer is sometimes right: How Apple handles customer outcries
The client is sometimes right . “ If I had asked the great unwashed what they wanted , they would have said faster buck , ” pronounce Henry Ford . Like the machine pioneer , Apple has long eschew focus groups and popular opinion in find out how make its product insanely great , focus instead on making its own designing decisions without soliciting its client ’ anterior blessing . But even Apple and CEO Steve Jobs may not always get laid best ....