If you need help with an iPhone , iPad , Mac or other Apple mathematical product – whether it ’s broken or faulty , or you just ca n’t figure out how to do something with it – the company will help you solve the issue . Apple say many problems can be solved over the phone or by schmoose or email , but one thing that countersink it by from other companies is its willingness to proffer work force - on support from in - fund Apple Geniuses .
you’re able to talk to a Genius at the Genius Bar in anApple Store . But in ordination to do so you will demand to hold an assignment with Apple in forward motion – you ca n’t just show up . ( Well , there are a special numeral of walkway - in appointments useable and they might be able to squeeze you in , but it ’s likely you would have to look for hours and you might have a wasted journeying . )
In this article , we show you how to set up an fitting with a Genius at an Apple Store . But note that many questions can be do usingApple ’s online tools , by phoning Apple Support , by ask in theApple Support Communities , or by nip at@AppleSupport .
How to book a Genius Bar appointment on the Apple website
Apple Support website
Apple
To make an appointment with a Genius at an Apple Store ( which is barren ) , go to the Genius Bar page on Apple ’s website ( here are the links to theU.S.,U.K.,Canada , andAustralia . ) This page bring home the bacon details for set out help via confabulation , a phone call , or netmail if your trouble is software - ground . Keep in thinker that you will call for to lumber in with your Apple ID to schedule an appointment or habituate other sections of the support site .
If you ’re groovy to get hands - on sustenance with your ironware government issue via the Genius Bar , you will need to scroll down on the Genius Bar pageboy and tick on “ Get hardware help . ”
Support offered online first
Apple does n’t rent you simply book a Genius Bar appointment – the company wants to attempt to solve your problem online first . After you chatter “ Get hardware help ” you go to a internet site where you ’ll have the option to either “ View your products ” or “ View livelihood activity . ” Click “ View your product ” and Apple wants to you identify the product , describe the problem , and then it will tender support documents that could avail . It also provides pick to chat or call a support soul . We recommend talk to Apple by phone or chat if potential , as this might save you a lot of time .
Hardware repairs
It appears that the only way to schedule an in - person Genius Bar appointment if there ’s the opening that your computer hardware call for resort . If that ’s the case , the website will show you a cost estimate and the power to detect the nearest Genius Bar . In some situation you also have the option to send your equipment for repair . When you click the “ see a location ” button , a list of the nearest Apple Stores appears .
Choose a location
break up a memory , and you ’ll go to a page where you may schedule an engagement .
Schedule an appointment
You ’ll be able to see the store ’s next available time time slot for you to see an Apple Genius . You ’ll have to participate a sound issue so Apple can “ run you to your engagement . ”
Confirm your appointment
A confirmation windowpane come out with he particular of your appointment . If it all looks good , click Reserve now . ”
Before popping into a store , backing up your gadget is always commend . It will also be utilitarian for you to bring a photograph ID with you , which matches your arriere pensee name .
Once you ’re set , all you ’ll ask to do is turn up at your appointment time and tell a Genius that you ’ve arrived !
Fancy yourself a bit of an Apple Genius ? ReadHow to get a job influence as an Apple Store Genius .
Use the Apple Support app to book an Apple appointment
you’re able to also use theApple Supportappto book an date at an Apple Store . To do this , download and launch the Apple Support app .
Once you ’re in the app , you will be asked to allow for the app to use your locating . If you tip Do n’t Allow , you will have to provide location information manually . Make your choice , and then tapContinue .
TapSearchat the top . An elaborate search page will look . case “ Genius ” in the box and then choose one of the Genius Bar event that come out . This will take you to the Genius Bar section where you’re able to make an fitting .
Foundry
When you get to the Apple Store at the time of your appointment , you may use the Apple Store app on your iPhone to check into in and allow the faculty bang you ’ve come .
