People compose in with mysteries all the time . One is why their Mac ( and sometimes other devices ) will seemingly connect to a Wi - Fi web just fine but not be able to get at the net via that connection . They know the word and connection are both right : they have other devices , like an iPhone , connected without a job .
The culprit is usually a firewall or VPN . Most mass no longer utilize firewall software program , even though macOS continues to offer it as an available feature inSystem configurations > connection . Apple ’s is largely anapplicationfirewall , one that allow apps to commune in and out , rather than anetworkone that can be configured to jam incoming addresses , connections to certain internet ports on your estimator , and other activities . ( This is usable from the command line in macOS , however . )
If you use a third - party firewall that blocks dealings and ca n’t link up to the internet after make a valid Wi - Fi connection , fit its rules and configuration . You may need to disable it for a import or enable an option that inspire you to allow a new internet configuration before proceeding .
It ’s more probable that you have a VPN ( practical private connection ) enabled for work , shoal , or personal protection . A VPN create an encrypted tunnel between your gadget and some other point on the Internet , which may be inside a corporate or academic web ’s firewall or in a data point center when you ’re using a VPN you give for as a service .
The bother is n’t the VPN but the VPN ’s power to relate . When you connect to Wi - Fi , your VPN preferences may have the table service endeavor to connect with its counterpart at the other end of the tunnel . If it ca n’t make that connection , it can appear that you have no internet connection .
The solution is to either disable or remove the VPN . Depending on the VPN ’s setting , you may be capable to just flip its electric switch off ; in some cases , you may need to disable an option that has it essay to always make a VPN connection as before long as you connect to a connection . VPN options are located inSettings(iOS / iPadOS ) orSystem options(macOS ) at the top level if enabled or inNetwork . form may be nested under VPN & Filters , depending on your version of the operating system .
you’re able to dispatch a VPN configuration by click or tap the i ( info ) image to the right of its name , clicking or tappingRemove Configuration , and confirming the mathematical process . In iOS or iPadOS , you could also go toSettings > General > VPN & gadget Management , choose the VPN ’s profile , tapRemove Profile , and support .
This Mac 911 clause is in answer to a interrogation posit by Macworld reader Ken .
Ask Mac 911
We ’ve compiled a list of the questions we get asked most ofttimes , along with answers and link to columns : read our super FAQto see if your question is shroud . If not , we ’re always await for new problems to solve ! Email yours tomac911@macworld.com , include screen capture as appropriate and whether you want your full name used . Not every question will be reply ; we do n’t reply to emails , and we can not provide unmediated troubleshooting advice .
