The Verge has published a detailed and scathing account of conditions on Apple ’s front line , and the circumstances of those who work for the society in retail , support and sales . The report suggest that , while Apple ’s corporate staff have theirown causes for dissatisfactionwhich we have discuss here previously , many hourly employees have it well worse .
ailment about shape condition and pay have been ignored , according to the land site ’s sources . And performance evaluations – and hence opportunities for promotion and just work schedules – come along to be based on algorithms and stats such as call hr and customer satisfaction report , which may be affected by element outside the employee ’s control .
The Verge speak to 16 current and former employees , who said they see a big difference between Apple ’s financial success in late age and the put to work shape of employees on the front short letter .
Some are disappointed by salary , and felt insulted by the distribution of remnant T - shirts from a cancel event as a “ gift ” . Others discover the demands of remote technical school support difficult , with chat bread and butter faculty expected to treat three conversation at once and one employee claiming to have been given just half an hour to decompress after a customer became emphasise and hold back a razor to her wrist joint on camera .
“ They say our soul is our hoi polloi but it really did n’t feel like that to me , ” one former employee said .
Apple has responded : “ We take all concerns earnestly and we thoroughly enquire whenever a concern is raise . ” But the society tell it does not comment on individual cases for cause of privacy .
The full clause can be readon The Verge .
This article earlier appeared onMacworld Sweden . Translation ( usingDeepL ) and additional reporting by David Price .
